Everything you need to know before and after you order – short and clear. Still have a question? Write to us at hello@xtremestix.com.
EU shipping €9 · 3–5 business days · 30-day returns · Lifetime guarantee
1. Shipping & delivery
We pack and ship every order from Hungary. You can see all countries we deliver to at checkout.
Shipping costs
- European Union: €9.00
- Outside the EU (e.g. UK, Switzerland, USA): €39.00
Shipping costs are added to the product price. You always see the exact shipping cost at checkout, before you pay – the price shown there is the final total.
Delivery times (business days, Monday–Friday, excluding public holidays)
- European Union: approx. 3–5 business days
- Outside the EU: approx. 4–10 business days
Unless a different delivery time is shown for the product, the clock starts on the business day after your payment and order confirmation. Customs checks or other events outside our control can cause delays; this does not affect your statutory rights.
Carriers & tracking Within the EU we ship with GLS, outside the EU with DHL. As soon as your parcel leaves us, you get a tracking link by email.
Customs outside the EU For deliveries outside the EU, your country may charge customs duties, import taxes or local fees. For the USA, duties and fees may apply to every order, whatever its value. These charges come on top of the checkout price and are paid by you; we don't collect them at checkout.
Damaged or lost parcel? We carry the risk until the parcel is in your hands. Please check your parcel on delivery – if the packaging is visibly damaged, you can ask the courier to record it. If something is damaged or doesn't arrive, email us as soon as possible, ideally on the day of delivery, with photos of the packaging and the product, and keep the packaging until it's sorted. We'll send a free replacement or, if you prefer, refund what you paid, including shipping. Reporting later doesn't affect your statutory rights.
Parcel came back to us? If a parcel returns to us because the address was wrong, it wasn't picked up in time, or delivery was refused without a withdrawal notice, you pay the direct return shipping costs. Good to know: the €9 shipping fee is subsidised by us, so the real cost of a second delivery is usually higher. We'll tell you the cost in advance and send the parcel again once it's paid.
2. Payment
You pay when you order. We accept:
- PayPal – you're redirected to PayPal to finish the payment
- Credit or debit card – processed securely by Stripe
- Google Pay – you pay with a card saved in your Google account; the payment is processed by Stripe
All payments are encrypted. We never see or store your full card details.
Prices & VAT All prices are final prices in EUR. We are VAT-exempt under the Hungarian small business VAT exemption, so no VAT is charged and none is shown at checkout or on your invoice.
Confirmation & invoice Right after ordering you get an order confirmation email. With this email we accept your order and the contract is concluded. Your invoice is sent electronically in a separate email – by placing an order, you agree to receive it in this form.
3. Returns – 30 days
Changed your mind? You can withdraw from your purchase within 30 days of receiving it – no reason needed. The legal minimum is 14 days; we give every customer 30, wherever you live.
How to return
- Tell us within 30 days – by email to hello@xtremestix.com, by letter, with our online withdrawal form, or with the model form below. Sending your notice before the deadline is enough.
- Send the set back within 14 days of telling us, to: Batinkov János e.v., Zrínyi u. 211, 1196 Budapest, Hungary. You pay the direct return shipping cost.
- We refund you within 14 days of receiving your withdrawal notice – including the original standard shipping fee, using the same payment method, at no extra charge. We may wait until the set is back with us or you've shown us proof of sending, whichever comes first.
Please return the set in the condition you received it. You're only responsible for loss of value caused by handling beyond what's needed to try it out.
Quickest way: use the "Withdraw from contract here" link in the footer (withdrawal form). It takes a minute, and you get an email confirmation with the content, date and time of your withdrawal straight away.
Model withdrawal form (complete and return this form only if you wish to withdraw from the contract)
To: Batinkov János e.v. (FlowerstiX), Zrínyi u. 211, 1196 Budapest, Hungary · hello@xtremestix.com
I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods () / for the provision of the following service (*):
Ordered on () ____________ / received on () ____________ Name of consumer(s): ______________________________ Address of consumer(s): ____________________________ Signature of consumer(s) (only if this form is notified on paper): ______________________ Date: ______________ (*) Delete as appropriate.
4. Guarantee
Your legal rights come first. As a consumer you have a 2-year legal guarantee of conformity from delivery. Using it is free of charge for you, including shipping costs. If a defect is repaired under it, the period is extended once by 12 months. Where Hungarian law requires a mandatory warranty (kötelező jótállás) for certain goods, it also applies. Our own guarantee below is extra – it never limits these rights.
Lifetime guarantee We give a voluntary lifetime guarantee on every FlowerstiX product bought directly from us – including products you received as a gift – against material and manufacturing defects under normal use: playing, spinning and training, the way a flower stick is meant to be used. If we confirm a defect, we'll repair or replace your product, send an equivalent product, or refund the purchase price. Proof of purchase from us is required. Products bought from other sellers aren't covered by this guarantee; your statutory rights against that seller remain.
The guarantee is provided by: Batinkov János e.v., Zrínyi u. 211, 1196 Budapest, Hungary · hello@xtremestix.com · +36 20 940 9872.
What's not covered
- normal wear and tear from long use, including natural wear and gradual loss of grip of the non-slip cover
- damage from dust, sand, mud or too much water
- misuse or use for something other than playing
- breakage of the fibreglass rods
- damage by animals or pets
- heavy impacts – hitting sharp edges, kicking, intentional bending
- purely cosmetic marks or colour changes that don't affect how the product works
As the maker, we look at every case in good faith.
How to make a claim Please email us before sending anything back: hello@xtremestix.com, with
- your order number or other proof of purchase from us,
- a short description of the problem,
- clear photos or a short video of the defect.
In most cases we can decide from the photos. If we need to see the product, we'll tell you the return address and agree the shipping method and expected cost with you first. If it's a covered defect, we reimburse the return shipping agreed in advance (standard service). For claims under the legal guarantee, you pay no shipping at all. We pay to send the repaired or replacement product to you. If the damage isn't covered (e.g. misuse or normal wear), return shipping isn't reimbursed unless the law requires it, and we send the product back at your cost after agreeing the method with you.
Damage during delivery is handled under Damaged or lost parcel above, not under this guarantee.
The full legal wording is in our Terms & Conditions.
5. Contact
FlowerstiX – Batinkov János e.v., sole proprietor Zrínyi u. 211, 1196 Budapest, Hungary Email: hello@xtremestix.com · Phone: +36 20 940 9872
Complaints: write to us by email or by post – we reply to written complaints within 30 days.
Company details: Legal Notice · Data protection: Privacy & Cookie Policy